Quality Warranty

Warranty And Compensation

Quality Warranty


To ensure that the customers use our drilling tools with no worries, hereby we warrant:
1. We strictly select the material to ensure the reliable quality. Bad steel and tungsten carbide inserts won't be used.
2. Not only in the selection of material, but also in every production procedures, we strictly act according to the ISO9001 standard, and control by full-scale inspection.
3. The technical and specialized support from us will be available.
4. The upgraded products information will be timely supplied.

 


Compensation Rules


Two basic conditions before our stated compensation rules:
1.The tools work under working pressure of 2.0 MPa or 290 PSI.       
2. The diameter of bits are not out of normal standard.

Concrete compensation rules


1.Replace for free in 5 working days:
1)For Hammer:
  In the early stage, any breakage at outer cylinder, piston, chuck sleeve of the hammer.
2)For Bits:
  Any breakage at the bit shank during half service life span.
  Drilling in very hard rock, the breakage of tungsten carbide inserts is less than 1/7, but there are more than 2 inserts falling out or breaking in the hole.
3)For shank adapter:
  Any breakage at the shank during half service life.


2.Repair as the customers' requirements in 7 working days

1) For hammers: Not so good working performance because of some light wearage in the main impact parts.
2) For bits: Two inserts fully falling out from the holes during half service life.
3) Any improvements the customers need.


3. Not available compensation
1)All the products which are in the expired service life.
2)Using our bits in bulk, the first two or three bits have abnormal wearage, the using should be stopped, and feedback should be given to our company. Otherwise, the company won't be responsible for any loss of the customer.
4. Compensation up to the concrete conditions
1)For hammers: The abnormal wearage whose causes can't be found out.
2)For bits: The breakage in the shank or inserts when using in limestone, weathered rock, and other unnamed soft rocks.
The final interpretation rights belongs to our cpmpany。